Question 1

HOW TO CONTACT US?

Accepted Answer

We are open Monday-Friday and closed on weekends. If you send a request during off hours, please note that you will receive a response from our Customer Experience Team within 2-3 business days.
Please contact us by email: support@goodvilleboots.com()

Question 2

WHAT IF MY ORDER IS INCORRECT OR DAMAGED?

Accepted Answer

We apologize if anything like this ever occurs! We are happy to look into this for you and make it right. In order to proceed, please click the link below to open a ticket. Please provide a picture of the item for quality control to ensure we bring this to the Goodville team’s attention by email: support@goodvilleboots.com()

Question 3

HOW DO I TRACK MY ORDER?

Accepted Answer

After your order has shipped, you will receive an email within 2-3 business days with your tracking information.

Question 4

MY ADDRESS IS INCORRECT ON MY ORDER, CAN I CHANGE IT?

Accepted Answer

Once an order has been placed, we are unable to make any changes. To ensure all orders are promptly shipped and delivered as quickly as possible, the order shipment queue cannot be interrupted. Please feel free to contact the courier if you wish to make any changes to your delivery address.

Question 5

HOW DO I CHANGE OR CANCEL MY ORDER?

Accepted Answer

Once an order has been placed, we are unable to make any changes. To ensure all orders are promptly shipped and delivered as quickly as possible, the order shipment queue cannot be interrupted. Please feel free to contact the courier if you wish to make any changes to your delivery address.
**While we will do our best to catch your order in time to make your requested changes, we cannot guarantee this. Please send all your inquiries to : support@goodvilleboots.com()

Question 6

WHY DIDN'T I RECEIVE MY FULL REFUND?

Accepted Answer

In case if the item or packaging returned not in the same condition as it was initially sent, we may charge a restocking fee up to 20%. In cases of Return or Exchange policy abuse we may refuse to give a refund and item will be send back to the customer.

Question 7

WHAT IF I AM PAST THE 30-DAY RETURN POLICY?

Accepted Answer

Unfortunately, we do not accept returns past 30 day period.

Question 8

ARE INTERNATIONAL ORDERS ELIGIBLE FOR RETURN?

Accepted Answer

Due to the long shipping times and cost of INTERNATIONAL SHIPPING, orders outside the U.S.A., Canada and European Union are not returnable and cannot be exchanged.

Question 9

CAN I RETURN A FINAL SALE ITEM?

Accepted Answer

FINAL SALE items are “FINAL SALE” and therefore they are not eligible for return or exchange.

Question 10

HOW CAN I PLACE A RETURN OR EXCHANGE?

Accepted Answer

Please check Refund, Exchange and Returns Policy.(https://goodvilleboots.com/refund-returns/) For all return, exchange and refund questions, please contact support@goodvilleboots.com()

FAQ

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